Privacy Policy
This Privacy Policy explains how Regional Technology and Consultancy Center, trading as Edge Solutions ("Edge Solutions", "we", "us", or "our"), collects, uses, stores, and protects your personal information when you interact with us through our website vipcinema.ae, WhatsApp, phone, email, or in person. We operate in the United Arab Emirates and handle personal data in line with applicable UAE data protection law (Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data).
1. Information We Collect
- Contact details — your name, phone number, email address, and emirate/location.
- Project details — information you share about your home, project, room dimensions, budget range, timeline, and requirements.
- Messages — the content of messages you send us via our website forms, WhatsApp, email, or phone.
- Technical data — basic analytics such as pages visited and device/browser information, collected via cookies and similar technologies.
2. How We Use Your Information
- To respond to your enquiries and provide customer support.
- To prepare quotations, schedule consultations and site visits, and deliver our services.
- To send you information about your project, and — only where you have agreed — relevant updates and offers.
- To improve our website, services, and customer experience.
3. WhatsApp Communications
If you contact us through WhatsApp, we process your phone number and the messages you send in order to respond to your enquiry and assist you. To provide fast, around-the-clock responses, some of our communications may be handled with the help of automated systems and AI assistants. A member of our team reviews and is responsible for important decisions such as pricing, quotations, and agreements. WhatsApp messaging is also governed by WhatsApp's and Meta's own terms and privacy policies.
4. How We Share Information
We do not sell your personal information. We share it only with trusted service providers who help us operate our business, including:
- Meta Platforms / WhatsApp — for messaging.
- Odoo — our customer relationship and business management system.
- Google Analytics and Meta Pixel — for website analytics and advertising measurement.
- Service providers strictly as needed to deliver your project, under confidentiality obligations.
We may also disclose information where required by law or competent authority.
5. Data Retention
We keep your personal information only for as long as necessary to provide our services, maintain our business records, and comply with legal obligations. When it is no longer needed, we securely delete or anonymise it.
6. Data Security
We take reasonable technical and organisational measures to protect your information against unauthorised access, loss, or misuse. No method of transmission or storage is completely secure, but we work to safeguard your data appropriately.
7. Your Rights
Subject to applicable law, you may request to access, correct, or delete your personal information, or withdraw consent to marketing communications. To exercise these rights, contact us using the details below.
8. Cookies
Our website uses cookies and similar technologies for functionality, analytics, and advertising measurement. You can control cookies through your browser settings.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page with its effective date.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your information:
- Edge Solutions (Regional Technology and Consultancy Center)
- Email: sales@edgeuae.com
- WhatsApp / Phone: +971 52 909 4700
- Website: vipcinema.ae
Privacy Policy
This Privacy Policy explains how Regional Technology and Consultancy Center, trading as Edge Solutions ("Edge Solutions", "we", "us", or "our"), collects, uses, stores, and protects your personal information when you interact with us through our website vipcinema.ae, WhatsApp, phone, email, or in person. We operate in the United Arab Emirates and handle personal data in line with applicable UAE data protection law (Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data).
1. Information We Collect
- Contact details — your name, phone number, email address, and emirate/location.
- Project details — information you share about your home, project, room dimensions, budget range, timeline, and requirements.
- Messages — the content of messages you send us via our website forms, WhatsApp, email, or phone.
- Technical data — basic analytics such as pages visited and device/browser information, collected via cookies and similar technologies.
2. How We Use Your Information
- To respond to your enquiries and provide customer support.
- To prepare quotations, schedule consultations and site visits, and deliver our services.
- To send you information about your project, and — only where you have agreed — relevant updates and offers.
- To improve our website, services, and customer experience.
3. WhatsApp Communications
If you contact us through WhatsApp, we process your phone number and the messages you send in order to respond to your enquiry and assist you. To provide fast, around-the-clock responses, some of our communications may be handled with the help of automated systems and AI assistants. A member of our team reviews and is responsible for important decisions such as pricing, quotations, and agreements. WhatsApp messaging is also governed by WhatsApp's and Meta's own terms and privacy policies.
4. How We Share Information
We do not sell your personal information. We share it only with trusted service providers who help us operate our business, including:
- Meta Platforms / WhatsApp — for messaging.
- Odoo — our customer relationship and business management system.
- Google Analytics and Meta Pixel — for website analytics and advertising measurement.
- Service providers strictly as needed to deliver your project, under confidentiality obligations.
We may also disclose information where required by law or competent authority.
5. Data Retention
We keep your personal information only for as long as necessary to provide our services, maintain our business records, and comply with legal obligations. When it is no longer needed, we securely delete or anonymise it.
6. Data Security
We take reasonable technical and organisational measures to protect your information against unauthorised access, loss, or misuse. No method of transmission or storage is completely secure, but we work to safeguard your data appropriately.
7. Your Rights
Subject to applicable law, you may request to access, correct, or delete your personal information, or withdraw consent to marketing communications. To exercise these rights, contact us using the details below.
8. Cookies
Our website uses cookies and similar technologies for functionality, analytics, and advertising measurement. You can control cookies through your browser settings.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page with its effective date.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your information:
- Edge Solutions (Regional Technology and Consultancy Center)
- Email: sales@edgeuae.com
- WhatsApp / Phone: +971 52 909 4700
- Website: vipcinema.ae